Privacy Policy
Last updated 15 November 2026
SICLOPAY LTD, trading as AURA, is responsible for how this store uses your personal information. This policy applies when you visit aurasandals.com, place an order or contact us. Our Legal Notice gives our registered company details. For privacy requests, email useaura.shoes@gmail.com.
Information we collect
When you shop, we receive the contact, delivery, billing, account, order and payment-related information needed to provide the service. We also receive the information you send when you contact us or submit a review. Shopify and payment providers process payment details for the methods you choose at checkout.
When you use the store, Shopify and authorised service providers may receive device, browser and activity information through cookies or similar technologies, subject to applicable privacy rules and your choices.
Why we use your information
- Orders and support. To fulfil purchases, arrange delivery, handle returns and exchanges, manage accounts and answer questions. We process information needed to perform your contract or take steps you request before a purchase.
- Security and store operations. To detect fraud, protect the store and improve its operation. Where applicable, this is based on our legitimate interests, balanced against your rights.
- Legal obligations. To keep required records, meet tax or accounting obligations and respond to lawful requests.
- Marketing and analytics. To send promotions or measure and personalise advertising when permitted. We rely on consent where required, including for non-essential cookies where the law requires it. You can unsubscribe from marketing emails.
Who receives your information
We use Shopify to host and operate the store. We share relevant information with payment, fulfilment, delivery, support, analytics and marketing providers as needed for the purposes above. Your information may also be disclosed where legally required or in connection with a lawful business transfer.
Shopify may process information as an independent controller for certain features and services it provides. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal for details and requests about that processing.
Cookies and privacy choices
Essential cookies support the site, your basket and checkout. Depending on your location and choices, cookies or similar technologies may also support analytics or advertising. Where available, use the store’s cookie preferences to manage those choices. If your local law gives you a right to opt out of the sale or sharing of personal information or its use for targeted advertising, visit Your Privacy Choices. Where required, we recognise supported Global Privacy Control signals.
How long we keep information and where it is processed
We keep personal information for as long as needed for the purposes described above, taking into account account activity, order support, legal recordkeeping, security and dispute resolution. Shopify and other providers may process information outside your country. Where EU or UK data protection law applies, we use the relevant transfer safeguards, such as adequacy decisions or approved contractual mechanisms, when required.
Your rights and how to contact us
Depending on your location, you may have rights to request access, correction, deletion or a copy of your information, to restrict or object to processing, or to withdraw consent. You can withdraw consent for future processing at any time where we rely on it. You may also have the right to complain to your local data protection authority, such as an EEA data protection authority or the UK Information Commissioner’s Office.
Contact useaura.shoes@gmail.com to exercise your rights, appeal a decision where that right applies or ask a question. We may need to verify your identity and, if someone acts for you, their authority. We’ll respond within the timeframe required by applicable law.
The store is intended for customers legally able to shop online. If you are a parent or guardian and believe a child has provided us with their personal information, please contact us.