Terms of Service

Last updated 15 November 2026

These terms apply to purchases from and use of aurasandals.com. The store is operated by SICLOPAY LTD, trading as AURA, a company registered in Cyprus under HE 472015. You’ll find our registered office and contact details in the Legal Notice.

Products, prices and promotions

We aim to show our products accurately. Colour can vary slightly depending on the screen, lighting and material. Natural differences in grain or texture can occur. Your rights relating to product quality and conformity continue to apply.

Products are subject to availability. Check the currency, item prices, applied discounts, delivery details and any charges displayed at checkout before you place an order. Promotional offers may have stated eligibility or expiry conditions. Discounts and codes apply as described in the offer.

Placing an order

By placing an order, you make an offer to buy the items shown. Orders are normally accepted after payment is processed and the order enters fulfilment, subject to availability and reasonable payment and security checks. If we cannot fulfil your order or need to cancel it, we’ll let you know and refund any payment collected for the cancelled items. We may contact you about an obvious price or technical error before proceeding.

Provide accurate contact, billing and delivery details. If you need to correct an address or cancel an order, email useaura.shoes@gmail.com as soon as possible. Changes depend on how far the order has progressed. Any statutory cancellation rights remain available.

Shipping and delivery

We offer free tracked shipping to destinations available at checkout. Preparation and delivery estimates, separate parcels and import charges are explained in the Shipping Policy. We work with fulfilment and delivery partners and remain your point of contact for every parcel in your order.

Returns, exchanges and your consumer rights

Our Returns & Refunds Policy explains how to request a return or size exchange, who pays for shipping and when refunds are issued. Mandatory rights under applicable consumer law, including rights for faulty or non-conforming goods and any right to cancel an online purchase, continue to apply and take priority.

Accounts, privacy and payments

Keep account credentials secure and contact us if you suspect unauthorised access. Payment services are provided through the methods offered at checkout. Our Privacy Policy explains the role of Shopify and other service providers, how we use personal information and how to exercise your privacy rights.

Use of the website

Use the website lawfully and for personal shopping. Do not submit fraudulent information, try to access systems without permission or interfere with the service. Website content, including product images and AURA branding, belongs to or is used with permission from the relevant rights holders. Ask the rights holder before using it for commercial purposes.

We may maintain, update or temporarily suspend features when needed. Independent third-party sites linked from the store have their own terms and privacy notices.

Changes and contact

We may update these terms for future use of the store. The version applicable when you purchase and your mandatory legal rights govern that purchase. For help with an order or these terms, email useaura.shoes@gmail.com or visit Contact.