Terms of Service
Welcome to AURA.
These Terms of Service ("Terms") govern your access to and use of our website, online store, products and related services (collectively, the "Services").
Throughout these Terms, the terms “AURA”, “we”, “us” and “our” refer to AURA.
Our online store is powered by Shopify, which provides the ecommerce technology that enables us to offer our products and Services to you.
By accessing our website, placing an order or otherwise using our Services, you agree to these Terms.
Please read them carefully before using our website or making a purchase.
1. About AURA
The AURA online store is operated under the AURA brand.
Business contact: SICLOPAY LTD
Address: Spyrou Kyprianou Avenue 14, Office 1, 3070 Lemesos, Cyprus
Email: useaura.shoes@gmail.com
If you have any questions regarding these Terms or an order placed through our website, please contact us using the details above.
2. Eligibility and Use of the Website
By using our Services, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.
You may not use our website or Services for any unlawful, fraudulent or unauthorised purpose.
You must not:
- interfere with the operation or security of the website;
- attempt to gain unauthorised access to our systems;
- transmit malicious software or harmful code;
- use false or misleading information when placing an order;
- use our Services in violation of applicable law;
- reproduce or exploit our website content without appropriate authorisation.
We reserve the right to restrict or terminate access to our Services where misuse, fraudulent activity or other serious violations are reasonably suspected.
3. Products and Product Information
We make reasonable efforts to display our products and their characteristics as accurately as possible.
However, actual colours and appearance may vary slightly due to:
- screen settings;
- device displays;
- photography;
- lighting conditions;
- manufacturing variations;
- natural characteristics of materials.
Products made from materials such as suede, cork, leather or textured finishes may naturally contain minor variations in colour, grain or texture.
These variations may be part of the natural characteristics of the product and do not necessarily constitute a defect.
We may update product descriptions, images, specifications or other information when necessary.
4. Product Availability
All products are subject to availability.
Although we make reasonable efforts to maintain accurate stock information, a product may occasionally become unavailable after an order has been submitted.
If an item becomes unavailable, we may contact you to offer an appropriate alternative, cancellation or refund, depending on the circumstances.
We reserve the right to limit quantities or discontinue products where reasonably necessary.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
Submitting an order does not necessarily mean that the order has been accepted.
An order is normally considered accepted once payment has been successfully processed and the order has entered fulfilment, subject to product availability and fraud or security checks.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
- suspected fraud;
- incorrect pricing;
- payment problems;
- stock unavailability;
- inaccurate customer information;
- technical errors;
- misuse of promotional offers.
Where payment has already been collected for an order that we subsequently cancel, the applicable amount will be refunded.
6. Customer Information
You agree to provide complete, accurate and current information when placing an order.
This includes, where applicable:
- full name;
- email address;
- telephone number;
- billing information;
- delivery address;
- postcode.
You are responsible for checking this information before completing your purchase.
If you discover an error after placing your order, please contact us as soon as possible.
Once an order has entered fulfilment or has been dispatched, changes may no longer be possible.
7. Prices
Product prices are displayed in the currency shown on our website.
Prices may change from time to time due to promotions, supplier costs, commercial adjustments, currency changes or other business factors.
Changes will not normally affect an order that has already been accepted, except in cases involving an obvious pricing or technical error.
Any applicable shipping charges will be displayed before you complete your purchase.
8. Payments
Payment must be made using one of the payment methods available during checkout.
Payment services may be provided by Shopify or other authorised third-party payment providers.
We do not guarantee that every payment method will always be available.
Orders may be subject to automated or manual fraud-prevention and security checks.
Information relating to payments and transactions may be processed by Shopify and other service providers as necessary to complete your purchase. Our Privacy Policy also explains that financial and transaction information may be processed in connection with purchases and payments. Markdown colado
9. Fulfilment
AURA works with selected third-party suppliers, fulfilment centres and logistics providers.
Some products may therefore be stored and dispatched directly from fulfilment centres located outside the United Kingdom.
If an order contains multiple products, the items may occasionally be dispatched separately and arrive on different dates.
AURA remains your primary point of contact regarding orders placed through our website.
Our Privacy Policy similarly provides that information may be shared with service providers involved in fulfilment and shipping where necessary to provide our Services. Markdown colado
10. Shipping and Delivery
Shipping times shown on our website are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
For current information regarding:
- order processing;
- estimated delivery times;
- tracking;
- international fulfilment;
- separate shipments;
- customs;
- shipping costs;
- delayed or lost parcels;
please refer to our Shipping Policy.
Delivery may occasionally be affected by circumstances outside our reasonable control, including courier disruption, customs processing, severe weather, public holidays or transportation delays.
11. Customs, VAT and Import Charges
Certain products may be dispatched from fulfilment centres outside the United Kingdom.
Depending on the shipping method, product origin and destination, customs procedures, VAT or other import-related requirements may apply.
Further information is provided in our Shipping Policy.
Where import-related conditions depend on the courier or fulfilment method used for a particular shipment, those conditions may vary between orders.
12. Returns, Refunds and Exchanges
Returns, refunds and exchanges are subject to our Returns & Refunds Policy and any mandatory rights available to you under applicable consumer law.
Please review our Returns & Refunds Policy before making a purchase.
Where a return is approved, customers must follow the return instructions provided by AURA.
Products should not be returned directly to suppliers, manufacturers or fulfilment partners unless AURA specifically instructs you to do so.
13. Order Cancellations and Changes
If you wish to cancel or modify an order, please contact us as soon as possible at:
We will make reasonable efforts to assist you.
However, once an order has entered fulfilment or has been dispatched, we may no longer be able to cancel or modify it.
Any statutory cancellation rights that apply to your purchase remain unaffected.
14. Promotions and Discount Codes
AURA may occasionally offer:
- promotional prices;
- discount codes;
- free shipping;
- multi-buy offers;
- limited-time promotions.
Promotions may be subject to specific conditions, including eligibility requirements, minimum order values, expiry dates or restrictions on combining offers.
Unless otherwise stated, promotional codes cannot be exchanged for cash.
We reserve the right to withdraw or correct a promotion where there has been a technical, pricing or configuration error.
15. Accounts
Where our website allows customers to create an account, you are responsible for maintaining the confidentiality of your login information.
You should not share passwords or account credentials with another person.
Our Privacy Policy similarly recommends keeping account credentials secure and not sharing access information with others. Markdown colado
Please contact us if you believe your account has been accessed without authorisation.
16. Intellectual Property
Unless otherwise stated, the content of the AURA website, including:
- branding;
- logos;
- written content;
- graphics;
- product presentation;
- photographs;
- videos;
- illustrations;
- website design;
- layout;
- visual elements;
is owned by, licensed to or used with permission by AURA and/or the relevant rights holders.
You may use our website for personal and non-commercial purposes.
You may not reproduce, copy, distribute, modify, sell or commercially exploit our content without appropriate permission.
17. Third-Party Services
Our Services may rely on third-party providers, including services relating to:
- ecommerce infrastructure;
- payments;
- analytics;
- fulfilment;
- shipping;
- customer support;
- marketing;
- hosting;
- other operational functions.
Our online store is hosted by Shopify, which processes certain information in connection with your access to and use of the store. Markdown colado
Third-party services may be governed by their own terms and privacy policies.
18. Third-Party Links
Our website may contain links to websites or platforms operated by third parties.
These websites are independent from AURA.
We are not responsible for the content, security, privacy practices or availability of independent third-party websites.
You should review their applicable terms and privacy notices before providing information or using their services.
This approach is also reflected in AURA's Privacy Policy regarding external websites and online platforms. Markdown colado
19. Privacy
Your use of the AURA website is also subject to our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used and disclosed in connection with:
- orders;
- payments;
- delivery;
- accounts;
- customer support;
- marketing;
- security;
- fraud prevention;
- website usage.
AURA may process personal information to fulfil orders, arrange shipping, process returns and exchanges and provide customer support. Markdown colado
Because AURA, Shopify and certain service providers may operate internationally, information may also be transferred, stored or processed outside the country in which you live, subject to applicable safeguards. Markdown colado
20. Website Availability
We aim to keep our Services available and functioning correctly.
However, we cannot guarantee uninterrupted access at all times.
Temporary disruptions may occur due to:
- maintenance;
- technical problems;
- security updates;
- hosting or network issues;
- third-party service interruptions;
- circumstances outside our reasonable control.
We may modify or temporarily suspend parts of the website where reasonably necessary.
21. Disclaimer
We endeavour to provide accurate and reliable information through our website.
However, except where required by law, we do not guarantee that all information will always be free from errors, omissions or temporary inaccuracies.
Nothing in these Terms excludes responsibilities that cannot legally be excluded.
22. Limitation of Liability
Nothing in these Terms is intended to exclude or restrict liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to remove or limit mandatory consumer rights available to you.
To the extent permitted by applicable law, AURA will not be responsible for losses that were not reasonably foreseeable or for losses resulting from circumstances outside our reasonable control.
This section does not affect any legal rights or remedies that cannot lawfully be limited.
23. Consumer Rights
Nothing in these Terms is intended to exclude, restrict or override any mandatory consumer protection rights available to you.
Customers in the United Kingdom may have statutory rights relating to products, purchases, cancellations, refunds and other consumer matters.
Where a provision of these Terms conflicts with a mandatory legal right, the applicable legal requirement will take precedence.
24. Fraud and Security
We may use security and fraud-prevention measures to protect our customers, business and Services.
Where reasonably necessary, an order may be delayed, reviewed, refused or cancelled if suspicious or fraudulent activity is detected.
Our Privacy Policy also explains that personal information may be processed for authentication, fraud prevention and security purposes. Markdown colado
25. Changes to the Services
We may modify, update or discontinue certain website features, products or Services from time to time.
Product availability, pricing and website features may change without prior notice where appropriate.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
- our business;
- our Services;
- operational practices;
- applicable requirements;
- website functionality.
The updated Terms will be published on this page together with a revised Last updated date.
Your continued use of our Services after an update will be subject to the version of the Terms then in effect, to the extent permitted by applicable law.
27. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
28. Entire Agreement
These Terms, together with the policies referenced on our website, including our:
- Privacy Policy;
- Shipping Policy;
- Returns & Refunds Policy;
- Legal Notice;
form part of the terms governing your use of the AURA Services and purchases made through our website.
29. Applicable Law
These Terms are subject to applicable law and any mandatory consumer protections that apply to the customer.
Nothing in these Terms is intended to prevent a consumer from relying on rights that cannot legally be waived or restricted.
30. Contact
For questions regarding these Terms, your order or our Services, please contact:
AURA
Business contact: SICLOPAY LTD
Email: useaura.shoes@gmail.com
Address: Spyrou Kyprianou Avenue 14, Office 1, 3070 Lemesos, Cyprus