Shipping Policy

Last updated 15 November 2026

Shipping options and rates

Enter your delivery address at checkout to see the shipping options and estimated delivery date for your order.

For orders in euros, the following rates apply to eligible destinations:

  • Standard delivery with tracking: €5 on orders below €45, free on orders of €45 or more.
  • Express delivery: €10 on orders below €80, free on orders of €80 or more.

If you shop in another currency, checkout shows the applicable rates and qualifying amounts.

Order processing and delivery

We typically prepare orders for dispatch within 24 to 48 hours after payment is confirmed. Preparation may take longer during public holidays or busy sale periods.

Delivery estimates vary by destination. Courier disruptions, severe weather and customs checks may affect transit times. If your order is past its estimated delivery date, contact us and we’ll check its progress.

Tracking and separate parcels

We’ll email your tracking details when your parcel is dispatched. It may take a few days for the courier to show the first update.

If you order more than one item, they may ship from different fulfilment locations and arrive on different days. You’ll receive tracking details for each parcel. AURA remains your point of contact for the entire order.

Taxes and import duties

When your order is shown as including taxes and duties, those charges are covered in the price you pay. If you have questions about import charges for your destination, contact us before placing your order. If you receive an unexpected payment request, send us your order number and a copy of the notice so we can look into it.

Delivery address and missed deliveries

Please check your delivery address, including your house or flat number, postcode where applicable, and country, before placing your order. If you spot an error, contact us as soon as possible. Address changes depend on how far your order has progressed.

If you miss a delivery, follow the courier’s instructions to arrange redelivery or collection. If tracking shows your parcel as delivered and it’s missing, check any designated safe place, with your household or with building reception. If it’s still missing or has been returned to sender, email us so we can investigate and explain the available options. Your rights under applicable consumer law continue to apply.

Contact AURA

For help with your delivery, email useaura.shoes@gmail.com with your order number and, if available, your tracking number.

AURA is operated by SICLOPAY LTD. See our Legal Notice for registered company details.