Shipping Policy
At AURA, we aim to provide a clear and reliable delivery experience from the moment your order is placed until it reaches you.
We work with selected fulfilment, logistics and shipping partners to process and deliver customer orders. Our Privacy Policy also confirms that service providers may assist with fulfilment and shipping. Markdown colado
Order Processing
Once your payment has been successfully confirmed, your order will enter our processing and fulfilment stage.
Our standard processing time is:
[insert your actual processing time, e.g. 1–3 business days]
Processing times may occasionally be longer during:
- promotional periods;
- public holidays;
- exceptionally high order volumes;
- circumstances outside our reasonable control.
Once your order has been dispatched, tracking information will be provided where available.
Estimated Delivery Time
Our estimated delivery time for customers in the United Kingdom is:
[insert your actual delivery estimate, e.g. 7–15 business days after dispatch]
Delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Actual delivery times may vary depending on the courier, destination, stock availability, fulfilment location and circumstances outside our control.
Fulfilment Partners
AURA works with selected third-party suppliers, fulfilment centres and logistics providers to process and deliver orders.
As part of our fulfilment model, certain products may be dispatched directly by one of our partners.
Regardless of which fulfilment partner handles the shipment, AURA remains your point of contact for purchases made through our website.
Orders Containing Multiple Items
If your order contains more than one item, your products may occasionally be dispatched separately.
This can happen when items are stored or fulfilled from different locations.
As a result:
- items may arrive on different dates;
- you may receive multiple parcels;
- different tracking numbers may be provided.
If one item arrives before another, the remaining part of your order may still be in transit.
Order Tracking
Where tracking is available, the tracking details will be sent to the email address provided when you placed your order.
Please note that tracking information may take a few business days after dispatch to begin displaying updates.
If your tracking link does not show movement immediately, please allow some time for the courier's system to update.
Shipping Costs
Any shipping costs applicable to your order will be displayed before you complete your purchase.
AURA may also offer:
- free shipping;
- free tracked shipping;
- promotional shipping rates;
- shipping incentives based on order value.
Any conditions attached to a shipping promotion will be displayed on our website or during checkout.
Customs, VAT and Import Charges
Depending on the origin of the shipment and the fulfilment method used, an order may be subject to customs procedures, VAT or other import-related requirements.
Where applicable, these may be handled through the shipping or fulfilment process.
Because the exact treatment may depend on the supplier and shipping method used for a particular order, customers should contact us if they require clarification regarding potential import-related charges before purchasing.
We recommend replacing this paragraph once you confirm whether your supplier sends UK orders on a DDP (Delivered Duty Paid) basis.
Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please ensure that your delivery details include:
- full name;
- house number or building name;
- street address;
- town or city;
- county, where applicable;
- postcode;
- any relevant delivery instructions.
If you notice an error after placing an order, please contact us as soon as possible.
Once an order has entered fulfilment or has been dispatched, we may no longer be able to change the delivery address.
Failed Delivery Attempts
If a courier is unable to complete delivery, they may:
- make another delivery attempt;
- leave the parcel in a designated safe location;
- deliver the parcel to a collection point;
- return the shipment to the sender or fulfilment centre.
Customers should follow the information provided through their tracking details.
Delivery Delays
Although we make reasonable efforts to ensure that orders arrive within the estimated timeframe, occasional delays may occur.
Possible causes include:
- courier disruptions;
- severe weather;
- public holidays;
- customs processing;
- transportation delays;
- exceptionally high order volumes;
- other circumstances outside our reasonable control.
If your order has significantly exceeded the estimated delivery period, please contact us so we can assist you in reviewing the shipment status.
Order Marked as Delivered but Not Received
If your tracking information shows that your parcel has been delivered but you cannot locate it, please first check:
- around your property;
- with other members of your household;
- with neighbours;
- with building reception or concierge staff;
- any safe place where the courier may have left the parcel.
If you are still unable to locate the order, please contact AURA.
Lost Parcels
If a parcel is officially confirmed as lost by the courier or fulfilment provider, AURA will review the circumstances and provide an appropriate solution in accordance with our applicable policies and your consumer rights.
Incorrect or Incomplete Addresses
AURA cannot guarantee successful delivery where incorrect or incomplete shipping information has been provided by the customer.
If a parcel is returned due to incorrect address information or failed delivery, please contact us so we can review the available options.
Any mandatory consumer rights remain unaffected.
Customer Support
If you have questions regarding your shipment, tracking information or delivery status, please contact:
AURA
Email: useaura.shoes@gmail.com
Business contact: SICLOPAY LTD
Address: Spyrou Kyprianou Avenue 14, Office 1, 3070 Lemesos, Cyprus